Customer Service Contacts
In our efforts to best serve and support you throughout the accreditation process, CHAP assigns a Customer Relations Representative (CRR) and Regional Director of Professional Services (RDPS) to our agencies. To find your CRR and RDPS locate your state in the table below.
Responsibilities supported by CRR and RDPS team members:
CRR |
RDPS |
- First line of contact for accreditation
- Shepherd organizations through the accreditation process
- Process application for accreditation
- Prepare Accreditation Services Agreement
- Facilitate self study and scheduling of site visit
- Support final accreditation process and documentation
|
- Subject matter expert on all service standards
- Standards interpretation
- Review all site visit reports
- Train and supervise site visitors
- Prepare, send and accept Plans of Correction
- Facilitate final accreditation determination through the Board of Review
|
Regional CRR and RDPS assignments and contact information:
CRR |
Regional Locations |
Email |
Extension |
Malesia (Lisa) Cozier |
MI, OH |
mcozier@chapinc.org |
17 |
David Arroyo |
AL, DC, FL, GA, NC, SC, VA |
darroyo@chapinc.org |
78 |
Rebecca Schumann |
AK, AZ, CA, CO, HI, IA, ID, KS, MN, MT, ND, NE, NM, NV, OK, OR, SD, UT, WA, WI, WY, Guam and Puerto Rico |
rschumann@chapinc.org |
28 |
Taniesha Wise |
TX |
twise@chapinc.org |
23 |
Wendy Joseph |
IN, KY, TN, WV, PA, MD, NY, NJ, DE, VT, MA, CT, NH, ME, RI, DC |
wjoseph@chapinc.org |
33 |
DeShanta (Niki) Johnson |
AR, IL,LA, MO, MS, TX |
djohnson@chapinc.org |
20 |
RDPS |
Regional Locations |
Email |
Extension |
Jacqueline King, MBA, MHA, RRT |
AL, CT, DC, DE, FL, GA, KY, LA, MA, MD, ME, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV, |
jking@chapinc.org |
64 |
Gwen Franzgrote, MA, RRT (interim) |
AK, AZ, CA, CO, IA, ID, IL, IN, MI, MN, MT, ND, NE, NV, OR, SD, UT, WA, WI, WY |
gfranzgrote@chapinc.org |
21 |
| Frances (Fran) Petrella, BSN, RN |
AR, KS, HI, MO, NM, OK, TX, PR, GU |
fpetrella@chapinc.org |
22 |
*Our regional assignments may appear skewed, but are reflective of customer volume. Our goal is to respond to all telephone calls and email inquiries within 2 business days. Should you have any questions about your CHAP accreditation, please phone or email your new CRR for assistance today!