In our efforts to deliver continuous improvement in the accreditation services we provide to you, CHAP has added staff and redesigned internal processes to help ensure prompt attention to your account management and customer service needs.

Previously, CHAP assigned accredited organization accounts to a Service Director and Customer Relations Representative based on services offered at your location(s) and the contract intake process.  Under the new design, Customer Relations Representatives (CRR) and CHAP Regional Directors of Professional Services (RDPS) will support agencies based on geographic regions.

Responsibilities supported by CRR and RDPS team members:

Regional CRR and RDPS assignments and contact information:

 *Our regional assignments may appear skewed, but are reflective of customer volume.  Our goal is to respond to all telephone calls and email inquiries within 2 business days.  Should you have any questions about your CHAP accreditation, please phone or email your new CRR for assistance today!