Careers at CHAP

Employer of Choice:

CHAP's mission is to define, verify and advance the highest quality of home and community-based care through its standards, accreditation,education and research.  For our employees, this is a call to action - ensuring that we support our approximately 9,000 accredited sites as well as advance the field of community and home health.

CHAP strives to build a culture of professional development and performance management for both personal and professional growth. We offer various benefit packages to all of our employees; ranging from medical, vision, dental and generous life, AD&D and disability insurance benefits to an excellent 401(k) program and flexibility.

Our family-like environment provides our employees the opportunity to be who they are, enjoy their colleagues and work in an atmosphere of individual and shared successes.

CHAP is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color,disability, gender, national origin, race, religion, sexual orientation,veteran status or any classification protected by federal, state, or local law. 

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CURRENT EMPLOYMENT OPPORTUNITIES:
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Position Title: Senior Vice President, Accreditation
Status: Exempt

Position Summary:

Serves as a member of the organization’s Senior Leadership Team. Responsible for the day-to-day operations of the accreditation operations, performs operational oversight and organizational activities that drive accreditation service components of the Community Health Accreditation Program, Inc. Supervises the Director of Operations, Regional Directors of Professional Service, Director of Education, Coordinator of Professional Services and Board of Review.

As a member of the organization’s senior leadership team, supports CHAP’s mission, vision, and goals to ensure CHAP is the preferred accreditor of home and community‐based care providers and a thought leader.

Principal Functions:

  • The SVP of Accreditation directs, administers and coordinates the operations in support of policies, goals and objectives established in coordination with the President, Board of Directors and the Senior Leadership Team.
  • Oversees budgeting and planning for the organization and delivery of professional training and educational offerings for accredited organizations, potential CHAP clients, Board of Review members, Site Visitors and other staff. Acts as nurse planner for Continuing Education offerings.
  • Supports the strategic planning, direction and execution of CHAP accreditation operations for the purpose of aligning the operating unit with the vision and strategy of the organization.
  • In collaboration with the SVP of Quality and Information Management, maintains deeming authority for Home Health, Hospice and HME including meeting attendance and automated reporting per requirements. Ensures accuracy and timeliness of all required documents for submission of the organization’s Deeming Authority renewal application. Leads the on-site corporate survey and meets all requests for information from regulatory bodies.
  • Serves as primary liaison with CMS Survey and Certification staff.
  • Develops operational systems that facilitate workflow efficiencies, document management, data collection and integrity, and trending and analysis, to measure quality provision of services and timely regulatory reporting.
  • Determines staffing requirements for accreditation operations. Helps recruit, select, retain, and continuously develop adequate numbers of appropriate staff.
  • Serves as Chair of the CHAP Board of Review. Ensures recruitment, orientation and continuous development of Board of Review members, and ongoing effective and timely Board of Review activities and decisions.
  • Participates in the research, development and revision of policies and procedures, standards, and tools to assure the organization remains current with state, federal and accreditation industry standards of practice.
  • Participates as needed in CHAP marketing/public relations outreach activities.
  • Implements Board approved policies.

Education, Training and Experience:

  • Master’s degree in health related profession. RN strongly preferred.
  • Leadership and presentation skills equivalent to advance a national agenda for a national accrediting organization.
  • Ability to clearly articulate ideas and directives and employ group processes to achieve objectives.
  • Effective critical thinking and problem solving skills using solid judgment and flexibility with limited time frames.
  • Expert level supervisory, change management, team building and team management skills; refined human relations skills to facilitate working across departments, and between and among leaders of organizations.
  • Commitment to exceptional customer service.
  • Excellent written and oral communication skills.
  • Strong computer skills and literacy in Microsoft Office and electronic communication techniques.
  • 7+ years experience in community based health care services delivery/ management.
  • 10 + years of senior management experience in staff and company culture development and collaborative practice.
  • 10 + years of senior management experience in staff and company culture development and collaborative practice.
  • Demonstrated ability to achieve budgeted goals and program development outcomes.

**This position involves full time work based in the Washington, DC office. Nation-wide travel is required.

For immediate consideration, please submit your resume along with a cover letter and salary requirement to jobs@chapinc.org.

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Position Title: Communications Coordinator
Status: Exempt

Position Summary:

By using a variety of communications, marketing and public relations tools, the Communications Coordinator will:

  1. implement strategies to effectively communicate the brand, vision, strategic goals and activities of CHAP among customers, employees, media and the general public through print, digital and social media
  2. manage communication campaigns and monitor the impact of advertising and public relations efforts
  3. collaborate with staff for production of marketing materials and communications collateral

Principal Duties and Responsibilities:

  • Coordinate content development and editorial calendar, write posts, edit posts and monitor content for CHAP’s new blog, The Standard.
  • Annual report—coordinating all aspects of the newsletter/annual report from writing articles, selecting photos, coordinating content, gathering relevant education information and design
  • E-newsletter (eNews Weekly)—write, select photos, layout, coordinate content and send weekly updates
  • Press Releases—write press releases as needed, coordinating content and collaborating with appropriate staff, stakeholders, customers and board members for content
  • Coordinate Media Kit activities for customers and stakeholders
  • Serve as the primary editing gateway for all official communications and collateral 
  • Website—coordinate both internal and external website content edits, maintain content management system, update with current news, events and blog posts
  • Social media—update content through social media venues, monitor CHAP’s presence across all platforms, moderate conversations and threads where appropriate and respond to public posts
  • Publicity materials—collaborate with the business development team to develop and produce new marketing collateral
  • Attend interdepartmental internal team meetings to identify communications opportunities and needs
  • Contribute to staff meetings, support the achievement of staff and organizational goals, and interact with various departments on communications and public relations strategies
  • Other duties as assigned

Knowledge, Skills, Abilities and Experience:
  • Strong interpersonal skills including ability to clearly communicate orally, in writing, through electronic tools and information design
  • Previous experience with nonprofit organizations, journalism or media management and brand execution
  • Knowledge of and experience with content management systems preferred
  • Working knowledge of Adobe InDesign, Photoshop, Illustrator and related Adobe CreativeSuite applications
  • Solid computer skills including a high-level of proficiencies with standard office software packages, database management and a Content Management Systems
  • Strong editing skills
  • Demonstrated success in managing social media
  • Familiarity with emerging communication technologies
  • Familiarity with Search Engine Optimization (SEO)
  • Strong understanding of AP Style Guide

Education, Training and Experience:
  • Bachelor’s degree is required
  • Continuing education through classes, seminars and conferences is encouraged
  • A minimum of three (3) years professional experience in communications, media or related field
  • **This position involves full time work based in the Washington, DC office. Some travel is required.

For immediate consideration, please submit your resume along with a cover letter and salary requirement to jobs@chapinc.org.

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Position Title: Regional Director of Professional Services
Status:Exempt
Reports To:Senior Vice President of Accreditation

Position Summary:

Responsible for operational oversight and administrative activities to ensure consistent application of accreditation and regulatory standards, site visitor selection and retention, and the satisfaction and improvement of accredited organizations. Collaborates with other CHAP team members to ensure excellence in accreditation and customer service, and CHAP continuous improvement.

As a member of the organization’s leadership team, supports CHAP’s mission, vision, and goals to ensure CHAP is the preferred accreditor of home and community-based care providers and a thought leader.

Successful candidate must have expert level knowledge of certified home health regulations and operations.

Principal Functions:

  • Directs site visitor function including selection, training, supervision and evaluation. Conducts new hire orientation program and ongoing coaching as needed.
  • Reviews site visitor reports for accurate and consistent application of CHAP Standards of Excellence and regulations. Performs review and acceptance of Plans of Correction, communicating with organizations as necessary.
  • Provides training, direction and supervision to ensure proactive customer service from all department team members, to support CHAP growth and customer service goals. Ensures all team members follow CHAP Customer Service Standards.
  • Directs a team of site visitors remotely. Responds to telephone calls from site visitors to assist as needed through the visit process and decisions regarding application of CHAP and regulatory standards.
  • Plans for and executes Board of Review process with timely follow up of accreditation determinations and correspondence.
  • Participates in performance improvement and complaint investigation activities.
  • Responds to telephone and e-mails requests from pre-applicant and applicant organizations regarding selection of agency-specific service standards for accreditation and interpretation of CHAP Standards and CHAP’s process, standards, and self studies.
  • Serves as subject matter expert by maintain strong and current working knowledge of all CHAP standards and all Medicare and industry regulations pertaining to CHAP’s deemed status and accreditation programs.
  • Ensures complete and accurate documentation of actions in agency hard copy and electronic record.
  • Collaborates with and assists other departments to ensure compliance with regulatory requirements and CHAP policies and to ensure CHAP accredited organizations improvement and satisfaction.
  • Assesses site visitor performance. Identifies knowledge deficits, develops, and delivers teleconference and webinar training to site visitors at least quarterly. Responsible for in-services for site visitors and for helping site visitors with proficiencies in deficiency identification and documentation.
  • Assures appropriate projection of site visits days for production of contracts and review of self studies as well as site visits performed in accordance with CHAP timeliness standards.
  • Participates in strategic planning and reporting.
  • May participate in marketing and business development activity through attendance and presentations at trade shows and state association meetings.
  • Performs other duties related to the safe and efficient operation of the organization.

Education, Training and Experience:

  • BS degree in nursing or other health related field required.
  • Master’s degree in nursing or health-related field preferred. May consider additional work experience as a substitution for a master’s degree.
  • 8 years management experience including staff supervision.
  • 8 years experience in Medicare certified home health agencies. May include other community based health care services delivery in addition to home health.
  • Strong knowledge of Medicare Conditions of Participation for Home Health. A positive for additional knowledge of Medicare Conditions of Participation for Hospice and/or Medicare Supplier/Quality standards.
  • Experience in a CHAP accredited organization extremely helpful.
  • Sound knowledge and skills in quality improvement activities and processes.
  • Excellent written and verbal communications skills; effective interpersonal and team building attributes. High level of energy and focus on customer satisfaction.
  • Intermediate computer literacy.
  • Flexibility in work schedule. Some work-related travel required.

For immediate consideration, please submit your resume along with a cover letter and salary requirement to jobs@chapinc.org.

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Position Title: Senior Education Coordinator
Status: Exempt
Reports To: Director of Education

Under the direction of the Director of Education, the Senior Education Coordinator will help ensure the successful creation, implementation, marketing and operations of external and internal educational events including in-person and online workshops and courses in addition to other educational offerings and products. The senior coordinator will also be responsible for tracking and reporting course attendance and evaluations and following education and Continuing Education (CE).

Principal Duties and Responsibilities:

  • Coordinate CE applications and materials and documentation of adherence education guidelines
  • Assist with the accurate management of records (hard copy and electronic files) for all education activities.
  • Coordinate materials and information to be posted to the LMS for education courses.
  • Compile and distill evaluation reports for each program managed and provide results to program planning committee.
  • Drafts correspondence and helps update LMS as needed.
  • Provides phone support for Education and interacts with customers regarding courses, programs and products.
  • Provides support for, meetings and webinars; and working with the marketing department on promoting external events.
  • Management of all logistical and planning details for internal and external meetings and workshops (10-100 participants), to include top notch communication with presenters, hotel contacts and participants; and onsite registration and set up.
  • May assist with related clerical duties such as photocopying, faxing, filing and collating including providing relief support to Office Associate at reception and participates in appropriate telephone triage system per CHAP policy and procedure.
  • Other duties as assigned.


Knowledge, Skills, Abilities and Experience:

Education, Training and Experience: 

  • A passion for excellence and positive attitude
  • Open, collaborative style of communication
  • Demonstrated ability to communicate effectively and work collaboratively with diverse populations; ability to work collectively with team administrative associates.
  • Ability to present oneself in a mature, confident and effective manner.
  • Ability to exercise sound judgment and able to maintain confidentiality.
  • Ability to work independently as well as a member of a team.
  • Demonstrated ability to prioritize multiple, competing priorities and multi-task.
  • Exceptional organizational skills with excellent attention to detail.
  • Demonstrated ability to take initiative, triage situations, problem solve and refer individuals appropriately to the director of education or others for decisions as needed.
  • Excellent oral, written and interpersonal communication skills, including the ability to speak to internal and external stakeholders.
  • Experience with LMS tools a plus.
  • Strong proficiency and a demonstrated competence in the Microsoft Office Suite including Word, Excel and PowerPoint, with a background and aptitude for technology and information systems including web-based applications.
  • Associates degree, certificate or credential or the equivalent experience required; bachelor’s degree in education, marketing or related major a plus.
  • Three to five years of progressive professional experience directly related to job responsibilities, including education, events, member services or other similar experience required.


Education, Training and Experience:

Physical Requirements:

This position involves full time work based in the Washington, DC office.  Occasional local and national travel may be required, 10-15% a year. 

Speaking in fluent English is required as are excellent writing skills for written correspondence.  The candidate must be able to hear, see and comprehend written documents to effectively perform this job. Extensive work on a PC and telephone, at a desk, with extended periods of sitting/standing are required.

Due to the nature of this job, lifting of materials and equipment of up to 50 pounds is required.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

I have reviewed the above job description and had an opportunity to have my questions answered. I understand and agree to perform all essential functions to the best of my ability.  

For immediate consideration, please submit your resume along with a cover letter and salary requirement to jobs@chapinc.org.

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