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President’s Corner- In a World of Unpredictability, There Is Clear Direction for CHAP and for Home and Community Based Providers

The view from Washington right now offers little clear direction for health care. After years of ACOs, bundled payment and the ongoing response of our industry to show the value of home and community-based care and services, there is quiet. 
 
For some that quiet can be a cause for alarm, for others, it is an opportunity to return to the basics that we know support a patient-centered business that makes a positive difference in the lives of millions each day. Whether it is a physical therapist supporting a 95-yr. old to sustain function; a hospice nurse working with the team to manage a patient’s pain; the man delivering a liquid oxygen tank to an anxious mother of a technology dependent child; or, a pharmacist compounding a drug so it can be infused at home - the value of quality care delivered by competent staff remains. 
 
At CHAP we hear and see how challenging the delivery of quality care can be. That is why CHAP’s 2018 direction is back to the basics of good home and community-based care. We are dedicated to customer centric service, and standards that support quality evaluated by a peer - the foundation of voluntary accreditation.
 
As we are evolving, more detail will come. As our customers – whether consumer, payer or an organization who has achieved the honor of accreditation – I appreciate your feedback. You can reach me at barbara.mccann@chapinc.org