As you navigate the accreditation process and its many benefits, your organization may have questions.
CHAP is here to be your
Because we’re experts in home and community-based health accreditation, we know that we can find the solution you need.
Our accreditation services team is dedicated to quickly bringing the answer to light so you can get back to business.
Customer service hours:
8 a.m. until 6 p.m. (ET)
Monday – Friday
We’re ready to talk it through with you. Just give
us a head start by completing the short form to the left.
Or, you can get us by phone as
well at 202.862.3413.
Email messages are checked routinely during normal business hours. Email is NOT checked during non-business hours, including holidays. We strive to respond to all emails within one business day.
CHAP provides accreditation services to organizations of various sizes and complexity.
Complete a brief questionnaire
to learn more about what you can expect during your accreditation process, the timing
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Do You Have a Complaint?
At times, patients and families wish to file a complaint against a provider organization. When CHAP receives a complaint, the information is evaluated to determine whether or not the accredited organization is in compliance with CHAP's Standards of Excellence ― accreditation requirements that promote high quality patient care. Before filing a complaint, we suggest that you review our FAQs about the investigation process.
If you wish to file a complaint, you may select "complaints" from the menu to the left and send us an email or call the complaint hotline at 800.656.9656.