Employment Opportunities:
Employment Opportunities:
REGIONAL DIRECTOR OF PROFESSIONAL SERVICES
CUSTOMER RELATIONS REPRESENTATIVE
Applying for Employment at CHAP
The Community Health Accreditation Program is an Equal Opportunity Employer.
REGIONAL DIRECTOR OF PROFESSIONAL SERVICES
CHAP is currently recruiting for a Regional Director of Professional Services to join our Washington, D.C. based management team. This individual will be responsible for the daily operations related to accreditation activities and will perform operational oversight and administrative activities that drive the accreditation service components including recruiting, training, and evaluating site visitors.
Ideal candidates will have:
- BS and Masters degree in nursing or health-related field
- 8 years management experience in Medicare certified home health or hospice agencies and other community based health care services delivery.
- Knowledge of Medicare COPs for home health and hospice
- Experience with quality improvement activities and processes.
- Strong supervisory and personnel management skills
Some travel required. Qualified candidates are invited to forward their résumé for immediate consideration to hr@chapinc.org.
CUSTOMER RELATIONS REPRESENTATIVE
Individual will be responsible for providing excellent customer service and accreditation support to organizations seeking accreditation. Individual will coordinate and document each phase of the accreditation process; maintain hard copy and computerized files accurately and completely; effectively coach customers through the application process; and maintain a data base for application, contract and self study information.
Successful candidates will have a demonstrated competency in computer skills and data entry; be fully proficient with Microsoft Office and web-based applications; possess the ability to handle the telephone in a customer friendly and accurate manner; and the ability to prioritize work, meet deadlines, and work with high levels of accuracy. Bachelor’s degree strongly preferred as well as prior customer service experience.
To apply, please submit cover letter, including resume and salary requirements, to hr@chapinc.org. Applications without salary requirements will not be considered. Please reference “Customer Relations Representative” in the subject line. Principals only / no phone calls please. Only candidates selected for interview will be notified.
Database Design Administrator
CHAP is currently recruiting for a Database Design Administrator to join our Washington, D.C. based Information Technology team. Designs, develops implements, maintains, and supports multiple SQL Server databases that support CHAP’s current and future business needs. Ensures databases can be accessed both by business users working remotely and at CHAP’s headquarters. Ensures logical data models are mapped effectively and efficiently into physical data models maintaining data integrity at all times. Performs all aspects of database administration to include: hardware and software evaluation and installation, logical and physical database design and implementation, structured testing of database designs, applications and technology platforms, security administration, backup and recovery planning, capacity planning, performance and tuning, research and evaluation of new tools and techniques, and development of policies, standards and procedures related to the database environment.
Education and Experience:
Bachelor's degree in information systems, computer science or directly related field, with at least 7-10 years of IT experience with at least 3-5 of those years being directly related to the database duties and responsibilities specified. In-depth knowledge of SQL Server 2005 and SQL Server 2008 required. Experience with C#/ASP.net, Visual Studio 2008, and Visual SourceSafe preferred.
Director of Education
Influence the quality of community-based care on a national level
CHAP is currently recruiting for a Director of Education to join our Washington, D.C. based management team. Under the direction of the Chief Operating Officer and in collaboration with the members of the CHAP management team, directs the planning, development, implementation and evaluation functions required to ensure a dynamic, effective and up to date education program for CHAP internal and external staff, accredited organizations, prospective customers and independent consultants.
Education and Experience:Masters degree in health related profession with a minimum of 8-10 years administrative, education, and/or training and development experience in home and community-based health care services delivery/management required. Previous experience in health care orientation, education and training is preferred.
Knowledge, Skills and Abilities:
- Ability to assess educational needs, plan, develop, implement, and evaluate various education course and programs based upon adult learning techniques;
- Experience with current technology requirements associated with teleconferencing, videoconferencing, webcasts, and webinars;
- Ability to build strong internal and external working relationships;
- Excellent communication and presentation skills required;
- Effective interpersonal skills and team leadership ability;
- Ability to identify and arrange impactful training solutions for employees and customers in multiple locations, venues, and time zones as needed.
- Expert meeting facilitation skills;
- Computer literacy skills with proficiency in Microsoft Office and electronic communication techniques, to include Power Point;
- Flexibility in relation to work schedules and work related travel required.
- Ability to evaluate and analyze training results, i.e., return on investment.
Some travel required. Qualified candidates are invited to forward their résumé, including salary history and requirements for immediate consideration to hr@chapinc.org.
DIRECTOR OF QUALITY & STANDARDS
Challenging Work ● Competitive Pay ● Excellent Benefits
CHAP is currently recruiting for a Director of Quality & Standards to join our Washington, D.C. based management team. Under the direction of the President/CEO and in collaboration with the members of the CHAP management team, directs the planning, development, implementation and evaluation of functions required to ensure an effective quality improvement accreditation process. Incumbent will be responsible for ensuring the appropriateness of performance improvement activities across the accreditation process and for facilitating new/revised standards development as indicated.
- Masters degree in health related profession preferred
- Extensive performance improvement experience in community based health care services delivery/management required
- 8-10 years strong supervisory and management experience in Medicare certified home health or hospice agencies and/or other community-based health care services delivery environments required
- Knowledge of Medicare Conditions of Participation (COPs) for home health and hospice preferred
- CPHQ highly desirable, along with demonstrated experience with quality improvement activities and processes, quality metrics, trending tools and analysis systems required
Some travel required. Qualified candidates are invited to forward their résumé for immediate consideration to hr@chapinc.org
PHARMACY SITE VISITOR – FALL – WINTER 2010
The Site Visitor plans, organizes, coordinates, and conducts community-based health care organization accreditation site visits in accordance with CHAP policies and procedures. Individuals will collaborate with co-team members to effect a positive outcome for the team and organization being accredited; demonstrate knowledge of CHAP Standards and State and/or Federal Regulations; collect, collate, interpret, and report data with accuracy and objectivity; ensure clarification, verification, quantification, and identification of site visit findings; employ effective interpersonal skills in contacts with accredited organizations; articulate findings in a clear, succinct, and professional manner; and provide professional consultation and education to organizations seeking accreditation.
QUALIFICATIONS:
A minimum of five years experience in a community based, long term care, or home infusion pharmacy, and a Bachelor’s Degree (Master’s Degree and/or PharmD strongly preferred). Strong management background using quality standards and familiarity with CMS quality and supplier standards highly desirable. Successful candidates will demonstrate effective written and verbal skills and critical thinking, the ability to work effectively as a part of the accreditation team, and a passion for continuous quality improvement. Individuals selected must successfully complete the CHAP Site Visitor Training Program. This is a per diem position which requires extensive travel and work availability of at least 2-4 days per month.
Your interest in employment at the Community Health Accreditation Program (CHAP) is sincerely appreciated and we look forward to receiving your application!
Applying for Employment at CHAP
Following are some helpful hints on how to apply for employment at the CHAP, along with information about the application and employment process at CHAP. Keeping these points in mind will help to ensure that your application materials receive optimum consideration for employment.
Carefully read the ads for open positions at the CHAP.
Each ad will describe the position duties and responsibilities, list minimum and preferred qualifications, and explain how to apply. Read the ad carefully to determine if you are interested in and qualified for the position, and then follow the directions thoroughly if you decide to apply.
Be specific about the open position for which you want to apply.
Clearly mark the title on your application materials, especially the letter of interest. Since CHAP routinely posts numerous ads at once, sometimes several with the same job title, and a different hiring manager reviews applications for each open position, it is essential to specify which position you are interested in to ensure your entry into the correct applicant pool. For Site Visitor applications, include the area(s) [Home Health Services, Hospice, Pharmacy, Home Medical Equipment, Infusion Therapy, Public Health, Community Nursing, or Private Duty] of expertise which you wish to be considered.
Apply for every position for which you want to be considered. CHAP does not maintain an applicant interest file for unsolicited applications or keep applications on file for contact in the event a suitable position becomes available.
Make sure your application materials are complete as requested in the ad for the position.
Each ad will specify the application materials requested, often a letter of interest and resume. In some cases, additional materials such as transcripts or letters of reference may be requested. Be sure to submit all materials requested. Remember to include all attachments if e-mailing application materials. Applications that are incomplete at the time of hiring manager’s review generally are not considered for employment.
Submit your application to the email address specified in the ad for the position.
Unless specified otherwise in the ad, application materials are to be sent directly to Human Resources at CHAP. Human Resources will forward your application materials to the hiring manager making the hiring decision. Misdirecting your application to a hiring manager, the hiring department, the President or CEO, or elsewhere will delay processing of your materials and could prevent you from being included in an applicant pool if your materials are not forwarded to the Office of Human Resources.
Do not expect an interview unless you are contacted by Human Resources.
Human Resources oversees the search process from start to finish, but forwards applications to the appropriate hiring manager to screen, conduct interviews, and recommend candidates for hire.
Note: Applicants who do not meet at least the minimum qualifications for a position are screened out of the applicant pool and not considered for employment in that position.
Make yourself readily available if contacted for interview.
After applications received have been screened, the Human Resources contacts candidates chosen for interview. Be sure to reply promptly in the event you are contacted to schedule an interview, since the hiring manager can move on to other qualified candidates if you fail to respond. Frequently, the Human Resources or the hiring manager will conduct telephone interviews before, or in lieu of, scheduling in-person interviews. Candidates who are interviewed receive more information about the position, CHAP, and the hiring process at the time of interview.
Realize that meeting the minimum qualifications does not guarantee you will be interviewed.
Do not assume you will be interviewed for a position at CHAP simply because you meet the minimum qualifications as listed in the ad. After applications are screened to determine who meets minimum qualifications, the hiring manager ranks applicants further according to the quality and amount of education, experience, knowledge, and skills that each one possesses. Due to the large number of applications CHAP receives, many from well-qualified candidates, not every qualified applicant can be interviewed.
To apply:
Qualified candidates should send an e-mail, with the position they are applying for in the subject line, to:
with the following information:
- Cover letter
- Resume or CV
- Any additional attachments requested in the job description.
All electronic documents should be in MS Word format or PDF. No phone calls please.
Thank you for your interest in employment with CHAP!
The Community Health Accreditation Program is an Equal Opportunity Employer.
