Healthcare Leadership Certification Workshop

“Highly recommended for agency leaders who want to grow with tools that work and insights from peers who understand the challenges. This workshop is a practical, people-centered experience that equips you with tools and shared wisdom. Most importantly, it reminded me that leaders everywhere face the same challenges. We learned hands-on strategies and the kind of peer support every leader needs.”

Julie Gebhardt PA-C, CDE, CHLead, American River Healthcare

“Consistency…something I thought I was doing well, but realized I could tighten up. It reminded me that consistency in how I lead, no matter who I’m working with, builds trust and avoids issues later. What really stood out was how committed everyone was to the process. My group showed up, pushed through, and CHAP made it easy with clear communication the whole way through. It wasn’t just a one-and-done session; it was thoughtful, well-planned, and honestly the best follow-through I’ve seen in any leadership training I’ve done.”

Randy Greene, BSN, RN, CHLead, Harmonycares Hospice

“I didn’t expect how much I’d connect with the coaching leadership model. I’ve always thought that was my style, but this helped me develop it more. It reminded me how to have hard conversations without people feeling like they’re in trouble. What also stuck with me was realizing that everyone across the country is facing the same struggles, retention, turnover, all of it. It was reassuring to see it’s not just us. We’re not failing; this is a bigger challenge in our whole field, and now we can start thinking more clearly about how to respond to it as a group.”

Merry Brun, RN BSN, COQS, CHHCM, CHCM, CHLead, EverCare

“Starting the workshop in person made all the difference; it gave us time to bond as a cohort, and that connection carried through the entire six months. The guest speakers were incredible, and I learned so much just from hearing how others across the country do the same work differently. This program gave me more confidence in how I lead and helped me see that mistakes aren’t the end; they’re part of getting better. It was insightful, supportive, and honestly made me want to keep going.”

Jennifer Muniz, DNP, APRN, FNP-BC, CHLead, Alleviate Care

“The Leadership training I received has completely shifted how I communicate with my team at Hospice Tools. Specifically, the session led by Keith Rosen on Coaching and Leadership. Instead of providing answers in difficult situations, I now have the skills to encourage my team to think critically and solve problems themselves. I use these tools daily by utilizing enrollment statements, which ultimately lead to asking the right questions, resulting in better outcomes, and being mindful of meeting people where they are. Even though I don’t operate my own agency, the value was huge. This experience has allowed me to share valuable insight with our clients and continue to encourage them to invest in their own team.”

Ashley Anderson, CHLead, CHPO, Hospice Tools

“The in-person workshop was everything. I felt heard, understood, and part of something real. That experience grounded the rest of the program. What stuck with me most was how leadership shows up in different ways. You don’t always have to take the lead to have impact. Sometimes it’s about listening closely, helping a group find direction, and making space for others to step up. That mindset shift is something I’ll carry forward. Even as a CHAP employee, this gave me a fresh perspective. I saw what our customers experience: the learning, the effort, the impact. And honestly, it made me prouder of what we offer.”

Mary Cupp, RN, BSN, CHLead, CHAP

“Being in the field, it’s hard to fully step away, so having that dedicated in-person time was everything. It gave me space to focus, connect, and actually learn. The cohort relationships were genuine, the coaching sessions were solid, and the topic I was most nervous about — mergers and acquisitions — ended up being the one I learned the most from. Keith Rosen’s coaching style stuck with me. It changed how I lead and how I support my team. We’ve already put it into practice. This wasn’t just good content. It’s made a difference in how I show up every day. “

Rachael Wenner, CHLead, Moments Hospice