CHAP accreditation gives our customers benefits that are unparalleled in the industry.

Benefits of CHAP Accreditation

Taking care of people is why you got into the business of health care. CHAP accreditation is an extension of that mission. It communicates to your patients and their families that providing services in a way that exceeds quality and compliance standards means something to you.

When you work with CHAP, you not only strengthen your commitment to the people you serve, but also grow your business, offer outstanding quality, and forge a partnership with people who really care about home and community-based health care.

CHAP accreditation gives our provider partners benefits that are unparalleled in the industry.

Our standards lead to two things: 1) better quality care, and 2) better business processes. 

Since our standards are relevant to home and community-based care, practical, straightforward and tailored to our customers’ specific business model, you can use them as part of your business plan.

Are you a new or developing organization? Our standards can be your foundation.

Already an established organization? Our standards can help you think through operational challenges that mature organizations face. 

Whether your company is large or small, new or established, our process and standards will help your business to continually improve.

You need to meet state and federal regulations to be able to operate. But, we know that your standards exceed “meeting” requirements: You want to be the best. 

We want you to be the best as well. When you provide the best care, patients and families will choose you.

Our standards go above and beyond the minimum guidelines so that you can lead the provision of care in your community, not simply participate in it. 

Your customers have high standards, too: Our seal of approval demonstrates your commitment to quality. 

In the home and community-based health care industry, our reputation is second to none. Insurance companies and payers know that our seal of approval means that your company performs far above minimum regulatory requirements. They are assured of the quality of your services, and feel confident in what you provide. They know you've taken the necessary steps to keep patients safe and well cared for.

Recognition from payers keeps your billing and reimbursement processes clear and uncomplicated. This means predictable cash flow, less time spent on claims denials and more customers choosing your organization, since they know their insurance will cover your services.

Our accreditation process is educational — not punitive. We are dedicated to helping you learn so you can provide better care, grow your business and prepare for the future. 

We provide research-informed tools and information to help you understand far more than just our Standards of Excellence and how to integrate them; we’ll help you keep a focus on what’s next in health care.

CHAP has “deeming” authority granted by the Centers for Medicare and Medicaid Services (CMS) to determine whether you meet their quality standards and the Medicare Conditions of Participation. If you are a home health, hospice or a home medical equipment provider, you can opt to seek deemed status under CMS.

Through deemed status, you can reduce the number of Site Visits from different agencies, since deemed status accreditation can replace state surveys — with one exception, Medicare does validate our findings with a small sample (3 to 6 percent) of “deemed” organizations each year. This means that CMS holds us to the same standards we hold you.

Our online tools — available throughout this website and through CHAP LinQ — provide you with the resources you need. Our fact sheets, tutorials and webinars will help you be both informed and prepared.

Real people in real time. If you ever have questions or concerns, our customer service representatives are available to help you. We’re committed to getting you the information and support you need.

The health care landscape is changing. We change right along with it, giving you flexibility and agility to navigate updates in rules, regulations and standards of care.

Our strategic partnerships and commitment to the latest research are some of our strongest assets. With them, we help you understand what’s happening and what’s to come. 

While accreditation today represents a snapshot of quality at a specific place in time, we envision a revolutionized accreditation experience for the future — one where invisible, integrated assessment tools help our qualified experts measure the quality care you provide. We're already hard at work extending the functionality of CHAP LinQ and developing standards for the future!

As a CHAP-accredited agency, you get exclusive access to the CHAP Marketplace — a “store” of sorts where you can order business cards, brochures, letterhead and more, all cobranded with the CHAP logo or seal. 

This helps you advertise your accreditation within your community and among potential customers.