Careers at CHAP
A Great Place to Work
At CHAP, we pride ourselves on knowing more about home and community-based health care accreditation than anyone in the industry. We recruit and retain the best talent to help us continue this mission.
Why Work at CHAP?
CHAP's mission is to define, verify and advance the highest quality of home and community-based care through its standards, accreditation, education and research. For our employees, this is a call to action — ensuring that we support our approximately 9,000 accredited sites as well as advance the field of community and home health.
CHAP strives to build a culture of professional development and performance management for both personal and professional growth. Our family-like environment provides our employees the opportunity to be who they are, enjoy their colleagues, and work in an atmosphere of individual and shared successes. We offer various comprehensive and competitive benefit packages for eligible employees and their dependents, with options designed to help them make the best decisions for themselves, their families and their lives.
We are people who care.
That's CHAP, and that's our promise to our employees.
Our generous benefits package includes:
- Life insurance
- Disability insurance
- Flex and dependent care spending accounts
CHAP recognizes that balancing personal and professional lives can be a challenge. That's why we provide support to help our employees manage their personal lives while they build their career.
- Employee Assistance Program
- Time off
- Transportation benefits
- Credit union
- Cell phone discount plans
- Travel services
- Tuition assistance
CHAP is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state or local law.
Careers at CHAP – A Great Place to Work
Become part of a dedicated team of people who care. Together as one team, we are revolutionizing the accreditation experience. CHAP has a place for your skills, ideas and interests, along with an opportunity to help evolve the quality of home and community-based care.
Current job listings are posted below.
Position Title: Site Visitor RN
Status: Per Diem
Reports to: Director of Accreditation
Under the direction of the Director of Accreditation the Site Visitor plans, organizes, coordinates and conducts community based health care organization accreditation site visits in accordance with CHAP Standards of Excellence. Accreditation activities are executed in accordance with CHAP Policies and Procedures governing the accreditation process. The CHAP Site Visitor ensures the protection of the confidentiality of all related site visit information except as otherwise required by law.
As a member of the accreditation and site visitor team, supports CHAP’s mission, vision, and goals to ensure CHAP is the preferred accreditor of home and community-based care providers and a thought leader.
Principal Duties and Responsibilities:
- Complete site visit requirements and documentation, within CHAP standards and Federal/CMS guidelines, in an organized, accurate, and timely manner.
- Site visit documentation is accurate, correct and complete, with appropriate standard citation and detailed reference to relevant evidence for the purpose of accreditation,validation; monitoring of facilities; and complaint investigations.
Provide technical assistance to providers regarding CHAP Standards, CMS and other requirements.
- Demonstrate knowledge and application of CHAP accreditation process, Standards of Excellence, State and/or Federal Regulations
- Submit required site visit documentation within required time frame.
- Represent CHAP in a professional manner.
- Report availability to CHAP Scheduler in established time-frame; Accept assignments; and confirm travel arrangements in a timely manner.
- Prepare for assignments as appropriate including review agency self-study to assist in planning visit
- Collaborate with team members.
- Provide clarification, verification and quantification of site visit findings.
- Participate in scheduled CHAP meetings in-service training and continuing education programs.
- Work independently and/or with a team of other surveyors.
- Performs other functions as assigned.
- Five (5) to seven (7) years experience in middle to upper management position in a health care field in at least one program or service accredited by the Community Health Accreditation Program, Inc. (CHAP). Bachelor’s Degree in a related specialty area required. Master’s Degree preferred.
- Active RN license to practice in home state, where required by discipline.
- Knowledge of specialty area applicable to assignment (i.e., home health, hospice, private duty nursing, and palliative, etc.); inspection, investigation and regulatory methods; medical terminology and coding; and the principles and operation of health care administration.
- Superior analytic, consultative, conflict resolution, mediation, written and verbal articulation skills.
- Effective critical thinking aptitude with the ability to apply and interpret CHAP Standards and Federal CMS regulations to inspections and/or evaluations of assigned sites.
- Ability to work effectively as part of the accreditation team.
- Successful completion of the CHAP site visitor orientation program which includes: didactic classroom, competency testing and mentored site visit.
- Exceptional organizational and time management skills.
- Ability to travel independently.
- Excellent communication– written, oral, presentation, and interpersonal. Ability to present oneself in a mature, confident and effective manner.
- Expert level proficiency with computer skills and office applications.
Requires availability of a minimum of ten site visit days per month, exclusive of travel.
This part time per diem position requires full time independent travel by air or car or other means.
For immediate consideration, please submit your résumé, along with a cover letter and salary requirements, to email@example.com
Position Title: Quality Improvement Analyst
Reports To: Senior Director, Quality
Under the direction of the Senior Director, Quality, the Quality Improvement Analyst is responsible for coordinating systematic and comprehensive data collection, review, analysis, and reporting to support CHAP’s Quality Improvement Initiatives and Complaints process. The Quality Improvement Analyst works in collaboration with members of CHAP teams, and is responsible for ensuring all relevant plans, processes and reports are implemented in a manner that promotes the delivery of quality accreditation services and are focused on ongoing improvement efforts.
As a member of the organization’s team, supports CHAP’s mission, vision, and goals to ensure CHAP is the preferred accreditor of home and community-based care providers.
- Actively participates in Quality Team meetings, presentations, and initiatives that may impact the CHAP accreditation process.
- Collects data (in collaboration with the Accreditation Team), identifies and analyzes trends, and prepares reports regarding organizational file audits and other accreditation processes to assess the accuracy of accreditation activities, compliance with The Centers for Medicare and Medicaid Services (CMS) requirements, CHAP standards, and internal quality initiatives.
- Assists with CMS data collection activities and management, including those related to Accrediting Organizations’ Performance Measures.
- Coordinates the CHAP Complaint process, under the guidance of the Senior Quality Analyst.
- Receives telephone and written communications and manages all correspondence in a professional, timely, and accurate manner.
- Triages complaints and escalates appropriately to the Quality and Accreditation Teams.
- Provides accurate information to Site Visitors to facilitate on-site agency complaint investigations.
- Analyzes CMS validation activity results, comparing to CHAP Site Visit results, and prepares reports based on outcomes.
- Assists with the development and design of survey instruments.
- Prepares and presents data for education and further analysis by internal and external stakeholders. May make recommendations for actions based on the data presented.
- Performs organizational data collection and analysis to support quality improvement projects.
- Performs additional support as required and assigned to the Quality Team.
- Other related duties as assigned.
Education, Training and Experience
- Three to five years of progressive professional experience directly related to job responsibilities, or similar experience required.
- Bachelor’s degree with health care and/or accreditation experience preferred. Master’s a plus. RN or healthcare clinical experience helpful.
- Excellent communication skills – written, presentation, and interpersonal demonstrating attention to detail, clarity, and accuracy. Ability to present oneself in a mature, confident and effective manner.
- Proficient in the Microsoft Office Suite, in particular MS Excel and MS Word.
- Ability to conduct record reviews with clinical information.
- Knowledge of health care data management and analysis. Experience collecting, formatting, analyzing and presenting data.
- Ability to exercise sound judgment and to maintain confidentiality.
- Experience in a high volume administrative support or data/project management position.
- Ability to work collaboratively and manage multiple projects simultaneously.
- Demonstrated problem solving and listening skills and ability to communicate effectively and work collaboratively with diverse populations.
- Demonstrated ability to triage situations and refer individuals appropriately to senior administrative staff for decisions.
- Self-motivated and able to work independently, as well as a member of a team, in a fast-paced environment with the ability to prioritize and handle multiple projects in an organized and efficient manner with a strong attention to detail.