Working at CHAP means being part of a dedicated team of people who care. 

Careers at CHAP 

A Great Place to Work

At CHAP, we pride ourselves on knowing more about home and community-based health care accreditation than anyone in the industry. We recruit and retain the best talent to help us continue this mission. 

Why Work at CHAP?

CHAP's mission is to define, verify and advance the highest quality of home and community-based care through its standards, accreditation, education and research. For our employees, this is a call to action — ensuring that we support our approximately 9,000 accredited sites as well as advance the field of community and home health.

CHAP strives to build a culture of professional development and performance management for both personal and professional growth. Our family-like environment provides our employees the opportunity to be who they are, enjoy their colleagues, and work in an atmosphere of individual and shared successes. We offer various comprehensive and competitive benefit packages for eligible employees and their dependents, with options designed to help them make the best decisions for themselves, their families and their lives.

We are people who care.

That's CHAP, and that's our promise to our employees.

2015 Seal of Distinction Award Winner



Benefits

 

Our generous benefits package includes:

  • Medical
  • Dental
  • Vision
  • Life insurance
  • AD&D
  • Disability insurance
  • 401(K)
  • Flex and dependent care spending accounts
CHAP recognizes that balancing personal and professional lives can be a challenge. That's why we provide support to help our employees manage their personal lives while they build their career.

  • Employee Assistance Program
  • Time off
  • Flexibility
  • Transportation benefits
  • Credit union
  • Cell phone discount plans
  • Travel services
  • Tuition assistance
CHAP is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state or local law.

Careers at CHAP – A Great Place to Work

Become part of a dedicated team of people who care. Together as one team, we are revolutionizing the accreditation experience. CHAP has a place for your skills, ideas and interests, along with an opportunity to help evolve the quality of home and community-based care.

Current job listings are posted below.

Position:                      Payroll Manager

Status:                         Exempt

Reports To:                Chief Financial Officer

Position Summary:

CHAP is an independent, nonprofit accrediting body for home and community-based health care organizations. CHAP is made up of people who care, on a mission to lead and a journey to serve.

Created in 1965 as a joint venture between the American Public Health Association and the National League for Nursing, CHAP was the first accrediting body for home and community-based health care organizations in the United States.  CHAP is headquartered in Washington, DC with field accreditation staff working across numerous states.

Under the direction of the Chief Financial Officer, the Payroll Manager will handle payroll, cash receipts, accounts payable and other duties.  Extensive use of accounting software (SAP Business One), HR and Payroll system (Mangrove) and MS Office.

 

Principal Functions: 

CHAP seeks a Payroll Manager who will report directly to the Chief Financial Officer and will work closely with the Director of Human Resources. S/he is responsible for managing, directing, controlling, and processing CHAP’s bi-weekly payroll for 125 employees (approximately 70 of which are located outside of Washington, DC and all other payroll related duties.

Other key duties include Cash Receipts, Accounts Payable and other accounting responsibilities.

Responsibilities:

Payroll (30%)

  • Process payroll via Mangrove HR and Payroll; liaise with Human Resources regarding new hires,  terminations, benefit deductions, salary changes and other matters;
  • Maintain current knowledge & ensures compliance with all applicable laws;
  • Review deduction & benefit reports and work with Human Resources for reconciliation;
  • Oversee 401k contribution - prepare, review and upload 401k file to third-party administrator;
  • Support 401k and Worker’s Compensation annual audits;
  • Participate in annual 5500 and 990 filings;
  • Compile payroll related information and work schedules for external audits;
  • Play active role in improving payroll function;
  • Perform various journal entries, account reconciliations, and provides general ledger support;
  • Facilitate management and employee understanding of payroll procedures.

Cash Receipts (30%)

Primarily responsible for the receipt, application, reconciliation, and reporting of payments from CHAP customers. Record and report payments via mail, lockbox and credit card sources.  Reconcile daily cash posting edit lists to bank deposit receipt and cash log; resolve any issues.

  • Interface with internal customers to research and apply unallocated cash;
  • Prepare daily and monthly cash collection summary reports for use by Senior Management;
  • Assist in the review and research of the daily bank report to ensure all receipts have been posted and applied appropriately;
  • Research and recording on bank returned items;
  • Research and follow-up on credit card transactions;
  • Assist with monthly reconciliation of the cash accounts;
  • Ensure procedures are in compliance with current processing standards.

Accounts Payable (20%)

Responsible for the processing and operation of the Accounts Payable function, currently less than 50 invoices per week. 

  • Processes vouchers; ensures the accuracy of general ledger coding and that all transactions have been properly approved and adhere to internal policies and procedures;
  • Reviews the adequacy and accuracy of supporting documentation and ensures the proper accounting treatment is applied;
  • Prepares accounts payable related reports such as Disbursement Log;
  • Executes the annual preparation, review, distribution and filing of Form 1099s;                                 
  • Assists with year-end closing and the preparation of audit work papers/schedules;
  • Assists in the preparation of the annual Form 990;
  • Develops new processes where needed to improve existing processes;
  • Provides input into the update of the Accounting Policies and Procedures Manual.

Other Duties (20%)

Support other areas within Finance and Accounting function including month-end closing and other recurring or ad-hoc needs.

Qualifications:

Education, Training, and Experience

  • Credential, certificate or degree in accounting, finance or business administration; Bachelor’s degree a plus;
  • Three to Five years of directly related experience; 
  • Proficiency with HR and Payroll systems; Microsoft Office applications; SAP Business One; Prior customer service experience required;
  • Ability to work effectively with others and independently;
  • Ability to manage and prioritize multiple tasks and projects, meeting necessary deadline; ability to resolve problems quickly and effectively with minimal supervision;
  • Strong organizational skills including the ability to maintain files and records in a manner that allows quick and easy retrieval;
  • Ability to complete assignments with a high degree of accuracy and confidentiality.
  • Professional written and verbal communication and interpersonal skills.
  • Must adhere to CHAP Customer Service Standards.
  • Must possess the ability to exercise independent judgment.

Physical Requirements

This position involves full time work based in the Washington, DC office.  Due to the nature of this job, lifting of materials and equipment of up to 50 pounds is required. Extended periods of sitting/standing are required.

Some local travel may be required.  Speaking in fluent English is required as are above average writing skills for written correspondence.  The candidate must be able to hear and see to effectively perform this job. Extensive work on a PC and telephone, at a desk, is required.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Application Process

Please reference this position and submit cover letter, resume and salary expectations to CHAP at jobs@chapinc.org.

 

Position:                    Quality and Compliance Intern

Status:                       Intern

The Community Health Accreditation Partner, Inc. (CHAP) is an independent, non-profit accrediting body which was established in 1965. CHAP accreditation publicly certifies that an organization has voluntarily met the highest standards of excellence for home and/or community-based health care. Additional benefits of accreditation by CHAP include management consultation of the highest quality, access to a broad network of professional resources, and guidance critical to building intra and inter-organizational collaboration and strength.

Position Summary

The Quality and Compliance Intern will provide support in drafting and finalizing standard operating procedures (SOPs) that support compliance with CMS Federal regulations and internal efficiencies.  The intern will work with CHAP staff and Sr. Leadership to document existing processes as well as help define new workflow patterns to optimize CHAP staff time and resources. 

Job Responsibilities

  • Document established internal processes in the form of standard operating procedures
  • Work with CHAP staff to identify if problems or inefficiencies exist in current procedures
  • Analyze current processes to determine if they are aligned with current policies
  • Make recommendations for changes in processes and/or policy to support more efficient workflows and compliance with CMS Federal regulations
  • Diagram workflow patterns
  • Identify monitoring or performance measures to support adherence to SOPs
  • Develop documentation for CHAP staff to support training on existing and new SOPs

 Qualifications

The internship is unpaid and will last approximately 10 to 12 weeks in the CHAP Washington DC office.  The ideal candidate will possess the following qualifications:

Enrolled in an undergraduate or graduate program related to public policy, public health or health policy, economics, statistics, or similar studies;

  • Possess strong analytical skills;
  • Possess a high attention to detail;
  • Have clear communication (verbal and written) skills; and
  • Ability to work in a team environment as well as be self-directed.

Position:                    Data Analyst

Status:                       Exempt

Reports To:              Business Analytics Manager

The Community Health Accreditation Partner, Inc. (CHAP) is an independent, non-profit accrediting body which was established in 1965. CHAP accreditation publicly certifies that an organization has voluntarily met the highest standards of excellence for home and/or community-based health care. Additional benefits of accreditation by CHAP include management consultation of the highest quality, access to a broad network of professional resources, and guidance critical to building intra and inter-organizational collaboration and strength.

Position Summary

The Data Analyst will provide extensive data analysis on CHAP’s accreditation data to support program improvement and research projects.  Working within CHAP’s Standards, Quality and Compliance Team, the Data Analyst will provide ongoing data analysis to support internal and external operations, ensure the accuracy and integrity of all data reported, use data to develop models to support business processes, and develop reports for key stakeholders, including CHAP’s Board of Directors.           

Job Responsibilities

  • Perform data extraction, storage, manipulation, processing, and analysis
  • Use SQL  and Excel to analyze and manipulate data
  • Assist in designing models and conducting research studies to help quality assurance, business development, and strategic thought leadership
  • Maintain data integrity through implementing appropriate data quality control procedures and checks
  • Identifies and tracks data issues and develops repeatable processes to prevent future occurrences of data problems identified.
  • Tracks and monitors key data to support reporting to the Centers for Medicare and Medicaid Services and CHAP’s Board of Directors
  • Present data in various formats, including web-based, PowerPoint, Excel, etc
  • Stay current on trends in the community-based health care field to assist in strategic analysis of data

    Qualifications

    Education, Training and Experience

  • Bachelor’s degree required; Masters degree preferred 
  • Three to five years of progressively solid data analysis and SQL database experience
  • Knowledge and experience working with complex relational databases
  • Knowledge of key statistical concepts, such as precision and reliability, and their application in data analysis and reporting
  • Knowledge and ability to extract and query data from SQL databases
  • Ability to present complex data in a simple, understandable way
  • Strong analytic and critical thinking skills
  • Proficiency in Microsoft Office

Position Title:   Information Systems Administrator 

Status:                  Exempt

Reports to:         Vice President of Information Technology

Position Summary: 

A broad range of responsibilities that include computer systems configuration and maintenance, service desk support, and monitoring of CHAP’s production computing environment.  This includes the provisioning and troubleshooting of production servers, providing computing support to local and remote employees, and troubleshooting with customers experiencing technical issues with our accreditation software.  Uses analytical skills to ensure that system hardware, operating systems, software systems, and related procedures adhere to the highest quality of service while gathering information and testing systems to support IT staff.  Assists with written documentation including: user manuals, troubleshooting guides, issues and resolutions logs, asset inventories, and status reports.  Provide software training and support to staff on the use of software when needed.  Work closely with other IT staff to troubleshoot and solve problems.

Principal Functions:

  1. Service desk support - from inception to resolution - for all software, hardware, and connectivity related issues for approximately 50 internal office-based staff and 100 field-based employees, via email, telephone, video conferencing, or face-to-face.  This includes the analysis and identification of systemic issues.
  2. Installation, testing, troubleshooting, maintenance and support of operating systems, software, and hardware.  This includes local and cloud implementations.
  3. Provisioning, configuration, and upgrade of physical and virtual production ready servers in a Windows/Cisco environment.
  4. Create, change, and delete user accounts for network and software systems while observing domain based access rights, security roles, and distribution groups.
  5. Monitors key metrics in network performance and activity logs to ensure that systems are secure and operating as expected.
  6. Perform backup and recovery of network servers, databases, and email services.
  7. Support for unified telecommunications, including video conferencing, and VoIP telephony.
  8. Provide friendly and competent customer service to all users.  Meet all service level agreement (SLA) requirements, escalate issues as necessary, and provide weekly reports on issues, and ongoing problems requiring management attention.
  9. Document resolutions to repeated issues in IT helpdesk knowledgebase to reduce resolution time for future incidents.
  10. Work with and collaborates with CHAP’s software development team, as appropriate.
  11. Assist with maintaining hardware and software inventories, site and/or server licensing.
  12. Assist with developing policies and procedures, as well as training documentation and presentations, to help build a reference library for use by system users.
  13. Contribute to the planning, strategy, and realization of I.T.’s long term vision.
  14. Participate in on-call support
  15. Implement and follow all CHAP’s IT standards, and perform other related duties as assigned.

Qualifications:

Specific Skills

  • Experience administering, troubleshooting, and configuring windows based personal computers.
  • Ability to create, configure, maintain, and secure Windows Server 2008 (and above) servers for a production environment.  This includes IIS web servers and SQL database servers.
  • Proficiency in the setup and administration of Microsoft Office 365 and / or Office applications (Word, Excel, PowerPoint, Outlook).
  • Skilled understanding of Active Directory authentication principles.
  • Proficiency with Microsoft Exchange configuration and administration in a hybrid environment.
  • Experience with backup and recovery tools, such as Carbonite and/or AppAssure.
  • Experiences working with virtualization technologies such as Hyper V and/or VM Ware.
  • Experience with configuration and task automation utilities such as Powershell.
  • Familiarity with writing and executing SQL scripts in a SQL Server environment.
  • Bachelor’s Degree in Information Systems or related field preferred.
  • 3+ years’ experience in a high volume technical support environment.
  • Team player who can work in a fast-paced, growing environment.
  • Excellent oral and written communication, listening, and interpersonal skills.
  • Ability to analyze and solve problems, think logically and creatively, follow established procedures, with the commitment to see the problem through to resolution.
  • Excellent customer service skills, including the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner.
  • Willingness to share knowledge with team members, management, and users.
  • Ability to develop training materials and user manuals, and present training programs on software and hardware use.
  • Ability to analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
  • Ability to learn quickly.

Desired

  • A+, Microsoft Certified Professional (MCS/MCP), and familiarity with ITIL principles preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position: Accreditation Specialist

Status: Non-Exempt

Reports To: Manager of Operations and Industry Affairs

 

Position Summary:

Provides administrative support to the accreditation process, coordinates and documents each phase of the accreditation process, provides customer support to organizations seeking initial and continuing accreditation. Maintains hard copy and computerized accredited organization files accurately and completely.  Develops and maintains ongoing accurate knowledge of the accreditation process as well as Medicare requirements for all accredited services. 

Principal Functions:

  • Processes accreditation applications in assigned area. Continuously develops and maintains knowledge and demonstrates proficiency in the accreditation process.
  • Reviews accreditation applications for completeness and appropriateness, advises organizations on additional information needed or other accreditation services lines needed. 
  • Works closely with customers and CHAP management to help ensure that accreditation milestones are met and appropriate communication and coordination takes place to ensure resolution of application issues.  
  • Answers phone, email and written inquiries about CHAP processes, and provides direction and support throughout the accreditation process for assigned accounts.
  • Maintains positive, pleasant and effective working relationships with all accounts. Escalates significant concerns to appropriate manager for support or intervention.
  • Ensures accurate and complete information of all databases and hard copy files to support a system which monitors and tracks documents related to CHAP follow up site visits to ensure compliance with CHAP performance measures and maintenance of deeming authority.
  • Monitors, and tracks self-studies and other required pre-survey documents to ensure receipt from provider organizations to promote timely scheduling of site visits. Proactively contacts organization to ensure accreditation process is on cycle and/or informed of scheduling changes.
  • Ensures that account is up to date and records are in order at all times in order to maintain a high level of confidence in the CHAP accreditation process.
  • Ensures accurate, complete and timely written notification of customers and creates accreditation notification reports following BOR accreditation decisions.
  • Supports all customers and contributions to process improvement at CHAP by developing and continuously updating knowledge about the accreditation process and the nature of work for home care providers.
  • Provides relief support to Receptionist and Operations Support staff as assigned by the Vice President of Operations and Industry Affairs.  Participates in appropriate telephone triage system per CHAP policy and procedure.

Qualifications

Education, Training and Experience

  • High school graduation required; Associates degree, credential or certificate in related field preferred.
  • Two to three years progressive experience in an administrative or customers service function.
  • Fully proficient with Microsoft Office, related applications and web-based applications required.
  • Demonstrated competency in computer skills and data entry required; Demonstrated ability to enter data accurately and at a minimum keyboard rate of 50 words per minute
  • Good oral and written communication skills with proficiency in the English language; Demonstrated ability to discern handwriting styles and formulate clear, concise sentences. 
  • Demonstrated ability to communicate telephonically in a customer friendly and accurate manner, answering questions, and being proactive with assigned customers.
  • Ability to maintain confidentiality.
  • Demonstrated knowledge of how to triage situations and refer individuals appropriately to senior administrative staff for decisions; Solid problem solving and listening skills
  • Ability to communicate effectively and work collaboratively with diverse populations.  .
  • Demonstrate ability to prioritize work, meet deadlines, work with high levels of accuracy

Physical Requirements

This position involves full time work based in the Washington, DC office.  Due to the nature of this job, lifting of materials and equipment of up to 50 pounds is required. Extended periods of sitting/standing are required.

Some local travel may be required.  Speaking in fluent English is required as are excellent writing skills for written correspondence. The candidate must be able to hear, see and comprehend written documents to effectively perform this job. Extensive work on a PC and telephone, at a desk, is required.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Position: Senior Accreditation Manager

Status: Exempt

Reports To: Vice President, Accreditation

 

Position Summary:

The Senior Accreditation Manager (SAM) is charged with the responsibility of assisting the Directors of Accreditation (DA) with daily operations related to accreditation activities. The SAM works under the direction of the Directors to provide exceptional, timely customer service, Site Visitor support and the continuous improvement of the CHAP customer service experience. The SAM reports to the Vice President, Accreditation.

 

Principal Functions:

A. Provides support to Director of Accreditation on review of Site Visitor (SV) findings/Plans of Correction (POC) for the Home Health & Hospice Accreditation Programs:
        1. Monitors the timely submission of Site Visitor findings
        2. Reviews SV evidentiary writing/findings for accuracy and completeness against CHAP Standards, as assigned
        3. Monitors for timely submission of customers’ POC
        4. Engages in thorough review of POC for customers seeking initial and renewal CHAP accreditation, as assigned
        5. Informs Directors of untoward matters concerning customers’ POC (such as Condition-level findings for deemed agencies)
    
B. Communicates pertinent information to customers around POC:
         1. Advises organization on the submission of an acceptable POC
         2. Provides feedback in writing (telephonically, as necessary) to customers on Action Plans/Monitoring Plans
         3. Reviews and determines the acceptability of customers’ POC
         4. Monitors own work status and escalates concerns to Director.

C. Provides support to Site Visitors (SV):
         1. Triages SV calls to Directors
         2. Triages customer calls to Directors

D. Demonstrates accurate application in interpretation of CHAP Standards and Medicare Conditions of Participation (CoP)

E. Promotes positive interdepartmental relationships

F. Participates in and supports the development and deployment of educational offerings for internal site visitors and external customers, as assigned

G. Other duties as assigned

 

Education and Experience:

  • Current license to practice as a Registered Nurse (RN)
  • Experience as CHAP Site Visitor strongly preferred
  • Working knowledge of Medicare Home Health and Hospice regulations
  • Minimum of 3 years’ experience in home health, hospice or related community-based care setting
  • Demonstrated written and oral communications skills
  • Critical thinking skills
  • Bachelor’s degree preferred
  • Demonstrated interdisciplinary collaboration
  • Previous leadership experience preferred


​Additional Qualifications

  • Intermediate computer literacy
  • Flexibility in work schedule.
  • Some work-related travel may be necessary