Working at CHAP means being part of a dedicated team of people who care. 

Careers at CHAP 

A Great Place to Work

At CHAP, we pride ourselves on knowing more about home and community-based health care accreditation than anyone in the industry. We recruit and retain the best talent to help us continue this mission. 

Why Work at CHAP?

CHAP's mission is to define, verify and advance the highest quality of home and community-based care through its standards, accreditation, education and research. For our employees, this is a call to action — ensuring that we support our approximately 9,000 accredited sites as well as advance the field of community and home health.

CHAP strives to build a culture of professional development and performance management for both personal and professional growth. Our family-like environment provides our employees the opportunity to be who they are, enjoy their colleagues, and work in an atmosphere of individual and shared successes. We offer various comprehensive and competitive benefit packages for eligible employees and their dependents, with options designed to help them make the best decisions for themselves, their families and their lives.

We are people who care.

That's CHAP, and that's our promise to our employees.

2015 Seal of Distinction Award Winner



Benefits

 

Our generous benefits package includes:

  • Medical
  • Dental
  • Vision
  • Life insurance
  • AD&D
  • Disability insurance
  • 401(K)
  • Flex and dependent care spending accounts
CHAP recognizes that balancing personal and professional lives can be a challenge. That's why we provide support to help our employees manage their personal lives while they build their career.

  • Employee Assistance Program
  • Time off
  • Flexibility
  • Transportation benefits
  • Credit union
  • Cell phone discount plans
  • Travel services
  • Tuition assistance
CHAP is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state or local law.

Careers at CHAP – A Great Place to Work

Become part of a dedicated team of people who care. Together as one team, we are revolutionizing the accreditation experience. CHAP has a place for your skills, ideas and interests, along with an opportunity to help evolve the quality of home and community-based care.

Current job listings are posted below.

Position Title:                   VP of Sales and Marketing

Classification:                   Exempt

Salary Range       $125,000 Annually plus variable sales compensation

Reports to:                         Executive Vice President, Operations and Industry Affairs

Date:                                     November 15, 2016

 

JOB DESCRIPTION

Summary/Objective:

The VP of Sales and Marketing is responsible for planning and implementing external relations, marketing and product development programs, both short and long range, targeted toward existing and new markets by performing the following duties personally or through a team.

Essential Functions:

  1. Develops and implements, in collaboration with the Board of Directors, Strategic Marketing and Communications Committee, strategic marketing and sales plans to achieve corporate objectives for products and services
  2. Establishes and maintains relationships with industry influencers and key strategic partners; meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals
  3. Develops and manages sales/marketing operating budgets and guides preparation of marketing activity reports and presents to executive management
  4. Plans and oversees, in collaboration with the Vice President of Industry Affairs, advertising and promotion activities including print, online, electronic media, and direct mail
  5. Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share; achieving satisfactory profit/loss ratio in relation to preset standards and industry and economic trends
  6. Oversees market research, monitors competitor products, and marketing activities and adjusts strategy to market conditions
  7. Establishes and directs sales forecasting activities, performance goals, staffing, training, and performance evaluations to develop and control sales and marketing programs
  8. Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals
  9. Represents company at trade association meetings to promote product
  10. Develops and implements, in collaboration with the Director of Education and project lead, new enhanced educational products
  11. Oversees expansion of international products and services

Competencies:

  1. Demonstrate business acumen by exercising sound judgment and keen decision making in alignment with CHAP business interests
  2. Exceptional communication ability and capacity to clearly, confidently and concisely connect with clients and stakeholders
  3. Ability to maintain Customer/Client Focus, while simultaneously maintaining strong inter-personal, cross-departmental relationships within CHAP
  4. Demonstrate leadership competencies by inspiring and motivating others
  5. Ability to develop and deliver influential presentations.
  6. Capable of solving problems and analyzing issues from multiple perspectives
  7. Strategic thinker who can assess situations and arrive at decisions in the best interests of CHAP and its customers
  8. Technical Expertise and broad understanding of accreditation products and services

Supervisory Responsibility:

This position manages the Manager, Industry Affairs

Physical Demands:

While performing the duties of this job, the employee may occasionally be required to lift office products and supplies up to 20 pounds.

Position Type and Expected Hours of Work:

This is a full-time position, and hours of work and days are Monday through Friday, 8:9:00 a.m. to 6 p.m.; with a part-time telework option upon completion of 90-day introductory period.

Travel:

Out-of-the-area and overnight travel will be expected.  Some international travel may be expected.

Required Education and Experience:

  1. Bachelor’s degree in sales, marketing or business administration or equivalent number of years of experience
  2. Five (5) years of related experience with progressive management experience

Preferred Education and Experience:

  1. Experience in the home health and community-based health care market preferred
  2. Experience in health care accreditation preferred
  3. Pharmaceutical or Medical Equipment sales experience a plus
  4. Master’s degree in sales, marketing or business administration

Additional Eligibility Qualifications:

None for this positio 

Work Authorization/Security Clearance:

U.S. work authorization required

This search is being conducted by VettedSolutions.  To apply for this position, please visit the Current Searches page at www.vettedsolutions.com.

Position:                              Sales Manager

Department:                      Operations and Industry Affairs

Reports To:                         Vice President of Sales and Marketing

Scope:                                  Exempt

                                                                                                                                                                

Position Summary: 

Under the direction of the Vice President of Sales and Marketing provides management of activities related to sales, marketing, and customer onboarding for accreditation and education services.  Provides administrative support where needed.

Specific Responsibilities:

  1. Provides management and support for sales and marketing activities.
  2. Assists with development and implementation of sales initiatives, strategies and programs.
  3. Identifies and pursues new sales targets, including arranging meetings and preparing presentations.
  4. Supports relationship building with industry stakeholders and key strategic partners.
  5. Attends and staffs trade shows and assists with external presentations. 
  6. Supports all promotional activities including print, online, electronic media, and direct mail.
  7. Collects data, creates informational reports, and researches potential customers.
  8. Responds to sales and new business inquiries.
  9. Contributes to business development of new product and service offerings and customer retention efforts.
  10. Other duties as assigned.

General Requirements:

  1. Must adhere to CHAP Customer Service Standards.
  2. Must possess above average oral, written and interpersonal communication skills.

Education, Training and Experience:

  • Bachelor’s degree in business or liberal arts is preferred.
  • Minimum two years of experience in a business development or related role.
  • Ability to present oneself in a mature, confident and effective manner regarding matters related to CHAP.
  • Ability to simultaneously perform various administrative and management functions with little direct supervision and with few errors.
  • Ability to exercise sound judgment and maintain confidentiality.
  • Experience with the following technologies preferred:
    • Adobe Photoshop/Creative Suite
    • MS Office
    • Database Management
  • Ability to work collaboratively and manage multiple projects simultaneously.

Physical Requirements:

This position involves full time work based in the Washington, DC office.  Due to the nature of this job, lifting of materials and equipment up to 50 pounds is required.  Extended periods of sitting/standing are required.

Local and national travel will be required.  Speaking in fluent English is required, as are excellent writing skills for written correspondence.  The candidate must be able to hear, see and comprehend written documents to effectively perform this job.  Extensive work on a PC and telephone, at a desk, is required.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Interested applicants should send cover letter and resume to:  jobs@chapinc.org

Position:                      Quality Assurance Coordinator

Status:                          Full-Time, Temporary

Reports To:                 Quality Assurance and Standards Manager

Position Summary:

The Quality Assurance Coordinator will support efforts to ensure that CHAP is operating according to its defined policies and procedures, including but not limited to communication of CHAP’s survey activities to the proper government authorities (e.g., Centers for Medicare & Medicaid Services).   This position will play an integral role in cross-departmental activities focused on quality assurance and improvement. The ideal candidate will have a proven ability to work within a fast-paced, detail-oriented, and team-based environment.  Interest and/or experience related to compliance or health policy issues and/or accreditation is preferred.

Principal Responsibilities

  • Audits documents submitted by Site Visitors, Accreditation Specialists and Directors of Accreditation to ensure accurate and complete information in hard copy and electronic client record files;
  • Ensures that accreditation records comply with organizational policies and state and federal requirements;
  • Works collaboratively across departmental teams within CHAP to identify and implement quality improvement solutions for supporting workflow efficiency and accuracy;
  • Other tasks as assigned by Quality Team management, including but not limited to technical review of legislation and CHAP’s standards of accreditation to support regulatory compliance and documentation.

    Qualifications

  • Bachelor’s degree;
  • 1-3 years professional experience required;
  • Experience auditing complex information for completeness and accuracy;
  • Demonstrated attention to detail
  • Excellent communication skills and ability to work well with others;
  • Demonstrated problem solving and analytical skills; and
  • High level of proficiency with Word, Excel, and Outlook.

Physical Requirements

This temporary position involves full time work based in the Washington, DC office. Due to the nature of this job, lifting of materials and equipment of up to 25 pounds is required. Extended periods of sitting/standing are required.

Speaking in fluent English is required as are excellent writing skills for written correspondence.  The candidate must be able to hear, see and comprehend written documents to effectively perform this job. Extensive work on a PC and telephone, at a desk, is required.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

For immediate consideration, please submit your resume along with a cover letter and salary requirement to jobs@chapinc.org.