Privacy Policy


CHAP is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. CHAP collects information from our users at several different points on our website.


We request information from the applicant in our online application. Here a user must provide contact information and other service date about the applicant organization. This information is used to create a contract and establish an online record of the applicant’s information in our databases. If we have trouble processing an application, this contact information is used to contact the applicant.


We use IP addresses to analyze trends, administer the site, track users’ navigation through the site and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


The CHAP website contains links to other sites. Please be aware that CHAP is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the CHAP website.


CHAP takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our application form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry — SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing.’

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our applicants’ information, not just the sensitive information mentioned above, is restricted in our offices. Only those employees who need the information to perform a specific job function, are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment, inside our locked central office.

If you have any questions about the security at our website, please contact the CHAP IT department at 800.656.9656.


CHAP will post any changes to our privacy policy on our home page so our users are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.